TERMS AND CONDITIONS OF SALE — Version in force as of 25 July 2026

The website 24Process.fr is operated by PROCESS24, a simplified joint-stock company (société par actions simplifiée), trading under the commercial name 24PROCESS, whose registered office is located at 24 rue René Boulanger, 75010 Paris, France.

These Terms and Conditions of Sale apply to all orders placed on 24Process.fr.

The Customer acknowledges having read and accepted them before paying for their order.

Automatic translations may be provided. The French version is the reference version.

For any question about an item or an order, the Customer may contact care@24process.fr.

24PROCESS endeavours to reply within 72 business hours. This timeframe may be extended during certain periods of high activity.

The items offered on 24Process.fr are second-hand vintage pieces. They may show signs of wear, irregularities, fading, alterations or repairs related to their age.

The condition of each item is described and photographed with the greatest care. The Customer is invited to carefully review the description, measurements and photographs before ordering.

Measurements are taken by hand and may show a slight variation. Colours may also vary depending on the screen used.

Signs of wear and defects clearly described or visible in the photographs form part of the known characteristics of the item.

Any request for further information about an item may be sent, before ordering, to care@24process.fr.

As vintage pieces are generally unique, adding them to the basket does not constitute a reservation. In the exceptional event of unavailability after payment, the order will be cancelled and refunded.

Prices are displayed in the currency selected on 24Process.fr. The total order price and delivery charges are shown before payment.

Eligible vintage items are subject to the special VAT margin scheme. VAT is included in the price, but does not appear separately on the invoice and cannot be recovered by a business Customer.

The invoices concerned include the statement:

Special scheme – Second-hand goods.

Any bank or currency conversion fees remain payable by the Customer.

The order is confirmed after payment authorisation and the sending of a confirmation email by 24PROCESS.

24PROCESS may suspend or refuse an order in the event of an unavailable item, refused payment, inconsistent information or suspected fraud.

When the Customer enters a company, studio or professional identifier in their billing information, or requests an invoice in the name of a business, they confirm that they are ordering for the needs of their professional activity.

An order intended in particular for styling, design, sourcing, costume, shooting, production, resale, study, inspiration or the development of a collection constitutes a business order.

All business orders are firm, final, non-exchangeable and non-refundable, subject to mandatory legal provisions.

24PROCESS delivers only to the destinations offered at the time of the order.

Orders are prepared and shipped within 3 to 5 business days, unless a different timeframe is stated on the item page.

Delivery charges are calculated and displayed before payment.

An email containing tracking information is sent automatically after the order is shipped.

The Customer must provide a complete and accurate address. A change to the delivery address after the order has been validated cannot be guaranteed.

When a parcel is returned to 24PROCESS because of an incorrect or incomplete address provided by the Customer, the cost of a new shipment remains payable by the Customer.

A delivery indication recorded by the carrier constitutes tracking information. If the Customer disputes having received their parcel, they must promptly contact care@24process.fr so that 24PROCESS can open an investigation with the carrier.

Announced transit times start running after the parcel has been shipped.

24PROCESS does not currently deliver to the following destinations:

Certain areas or postcodes may also be unavailable, notably in Ukraine and Thailand.

This list may change according to restrictions applied by La Poste and its partners. A destination that cannot be selected at checkout is not served.

In the event of delay, loss or damage to a parcel, the Customer may contact care@24process.fr.

For deliveries outside the European Union, the order may be subject to customs duties, import taxes, local taxes or handling fees in the destination country.

Unless otherwise stated before payment, these amounts are not included in the price and remain payable by the buyer.

Where advance payment by the sender is mandatory, these amounts may be calculated and charged to the Customer at the time of the order.

24PROCESS declares the true nature and value of the items. Parcels cannot be declared as gifts and their value cannot be artificially reduced.

Refusal to pay duties or taxes does not constitute a withdrawal request.

Vintage items

All vintage items are sold as final sale.

No commercial exchange, credit note, return or refund is accepted.

This policy applies subject to the statutory right of withdrawal granted to consumers and mandatory legal warranties.

New 24PROCESS brand items

New 24PROCESS brand items may be returned or exchanged within fourteen days of receipt.

To be accepted, the item must be returned unworn, unwashed, unmodified and undamaged, with its original labels and accessories. Proof of purchase or the order number must be provided.

Any request must be sent to care@24process.fr before the return is shipped.

Returns must be sent to:

PROCESS24

24 rue René Boulanger

75010 Paris

France

Direct return shipping costs remain payable by the Customer, unless 24PROCESS is at fault.

Exchanges are offered subject to availability of the requested size or item. If an exchange is not possible, the Customer may choose a refund.

Refunds are made using the payment method used for the order.

Customs duties, import taxes and fees paid directly to authorities or the carrier are not refunded by 24PROCESS.

For a basket containing both vintage and new items, each item follows the policy corresponding to its category.

The professional responsible for the warranties is:

PROCESS24

24 rue René Boulanger

75010 Paris, France

contact@24process.fr

The consumer Customer benefits from the legal guarantee of conformity and the guarantee against hidden defects under the conditions provided by law.

Signs of wear, repairs, variations, measurements and imperfections clearly stated in the description or visible in the photographs form part of the known characteristics of the vintage item and do not, on their own, constitute a defect.

No additional commercial warranty is offered.

Business order

By entering a company, studio or professional identifier in the billing information, you confirm that you are placing this order for the needs of your professional activity. Business orders are firm, final, non-exchangeable and non-refundable, subject to mandatory legal provisions.